I received my new Flume in two boxes and packaged well. Assembly and adjustment were easy and there is also a video to guide you through the process. After riding it for the first couple of miles in the snow I knew that I made the right choice by going with BOREALIS.
The customer service closed the deal for me. They answered all my questions in detail and responded to emails within 24 hours. Bike packaging and assembly were pain free. Make sure you follow the assembly video. I am 100% satisfied which is rare since I’ve owned and rode many bikes over the years Thank you.