Borealis LLC. DBA Borealis Fat Bikes, a Colorado Company located at 1120 Elkton Drive Suite J Colorado Springs, CO 80907 makes the following Limited Warranty concerning Borealis Fat Bike Components and Bicycles.

At Borealis, we stand behind everything we do. If you believe, one of our products failed in a way it shouldn't have, please submit our Warranty Claim. We will always consider your claim, regardless of purchase date.

 

LIMITED LIFETIME WARRANTY ON BICYCLE FRAMES & FORKS

FOR PURCHASES MADE ON OR AFTER JANUARY 1, 2023:

Subject to the following limitations, terms and conditions, BOREALIS offers a LIMITED LIFETIME warranty to the original owner of each new BOREALIS bicycle frame, fork or frameset that the bicycle frame, fork or frameset when new is free of defective materials and workmanship. The limited warranty is conditioned upon the bicycle being operated under normal conditions and use, and properly maintained. This limited warranty does not apply to paint/finish or components attached to the bicycle/fork/frameset such as rims, drivetrain, brakes, seat post, handlebar and stem, or any suspension related parts or components. Paint/finish, components attached to the bicycle/frameset such as rims, drivetrain, brakes, seat post, handlebar and stem, or any suspension-related parts or components are covered under the limited one (1) year warranty. The total cargo load for Borealis frames and forks is 300 pounds. The total cargo load includes the rider and any associated gear warn by the rider or attached to the frame or fork.

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PURCHASES MADE BEFORE JANUARY 1, 2023 HAVE A 5-YEAR WARRANTY WITH THE SAME LIMITATIONS.

LIMITED ONE (1) YEAR WARRANTY ON BOREALIS BRANDED COMPONENTS

Subject to the following limitations, terms and conditions, BOREALIS warrants to the original owner of each new BOREALIS component, when new, is free of defective materials and workmanship. This warranty shall expire one (1) year from the date of the original purchase from an authorized BOREALIS dealer and is conditioned upon the bicycle being operated under normal conditions and use, and properly maintained. This warranty is void if the bicycle was not purchased new or not properly assembled by an authorized BOREALIS dealer.

This Limited Warranty is made only to the original owner of this new BOREALIS bicycle or frameset purchased from an authorized BOREALIS dealer, and it shall remain in force only as long as the original owner retains ownership of the BOREALIS bicycle. This Limited Warranty is not transferable.

In order to exercise your rights under this limited warranty, the bicycle or frameset must be presented to an authorized BOREALIS dealer or returned to Borealis, together with a receipt, bill of sale, or other appropriate written proof of purchase which identifies the bicycle or frameset by serial number.

Transportation and/or shipping costs to the dealer or Borealis are the responsibility of the customer. Should this bicycle, frameset or any part be determined by BOREALIS to be covered by this warranty, it will be repaired or replaced, at BOREALISʼs sole option, which will be conclusive and binding. The original owner shall pay all labor charges connected with the repair or replacement of all parts. Under no circumstances does this limited warranty include the cost of travel or shipment to and from an authorized BOREALIS dealer. Such costs, if any, shall be borne by the original owner.

This limited warranty does not apply to normal wear and tear, nor to be claimed defects, malfunctions or failures that result from abuse, neglect, improper assembly, improper maintenance, alteration, collision, crash, or misuse. This bicycle or frameset has not been designed, engineered, distributed, manufactured, or retailed for uses in trick riding, ramp riding, jumping, aggressive riding, riding on severe terrain, riding in severe climates, riding with heavy loads, commercial activities, or any similar activities; such uses may damage the bicycle, can cause serious injury to the rider, and in all cases will void this warranty.

USEFUL PRODUCT LIFE CYCLE

Every BOREALIS bicycle and frameset has a useful product life cycle. The length of that useful product life cycle will vary with the construction and materials of the bicycle or frameset, the maintenance and care the bicycle or frameset receives over its useful product life cycle, and the type and amount of use the bicycle or frameset is subject to.

Use in competitive events, trick riding, ramp riding, jumping, aggressive riding, riding on severe terrain, riding in severe climates, riding with heavy loads, commercial activities and other types of nonstandard use can dramatically shorten the useful product life cycle of a BOREALIS bicycle or frameset that would not be covered by this warranty. ALL BOREALIS BICYCLES AND FRAMESETS SHOULD BE PERIODICALLY CHECKED BY AN AUTHORIZED BOREALIS DEALER for indicators of stress and/or potential failure, including cracks, deformation, corrosion, paint peeling, dents, and any other indicators of potential problems, inappropriate use, or abuse. These are important safety checks and very important to help prevent accidents, bodily injury to the rider and shortened useful product life cycle of a BOREALIS bicycle or frameset.

THIS IS AN INTEGRATED AND FINAL STATEMENT OF THE BOREALIS LIMITED WARRANTY. BOREALIS DOES NOT AUTHORIZE OR ALLOW ANYONE , INCLUDING ITS AUTHORIZED DEALERS, TO EXTEND ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, FOR BOREALIS. NO OTHER REPRESENTATION, AND NO STATEMENT OF ANYONE BUT BOREALIS, INCLUDING A DEMONSTRATION OF ANY KIND BY ANYONE, SHALL CREATE ANY WARRANTY REGARDING THIS BICYCLE OR FRAMESET. ALL OF THE REMEDIES AVAILABLE TO THE ORIGINAL OWNER ARE STATED HEREIN. IT IS AGREED THAT BOREALISʼS LIABILITY UNDER THIS LIMITED WARRANTY SHALL BE NO GREATER THAN THE AMOUNT OF THE ORIGINAL PURCHASE PRICE AND IN NO EVENT SHALL BOREALIS BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.

DISCLAIMER

All other remedies, obligations, liabilities, rights, warranties, express or implied, arising from law or otherwise, including but not limited to, any claimed implied warranty of merchantability, any claimed implied warranty arising from course of performance, course of dealing or usage of trade, and any claimed implied warranty of fitness, are disclaimed by BOREALIS and waived by the original owner. Some states, jurisdictions, countries, and provinces do not allow some or all of the limitations set forth herein, or the exclusion or limitation of incidental or consequential damages. If any provision is found unenforceable, only that provision shall be stricken and all others shall apply. This limited warranty does provide the original owner with certain legal rights and recourse and the original owner may possess other rights or recourse, depending on the state, jurisdiction, country, or province.

WARNING

Not every bicycle and component is made for every conceivable use. A road bike, for example, is not suitable for off-road riding. Also, some bicycles and components are built to be lightweight, which means they may not be appropriate for riders who are heavier than 230 pounds in weight. Riders surpassing 230 pounds in weight should not ride any bicycle equipped with BOREALIS-branded composite seat posts, handlebar stems, or handlebars.

Failure to follow this warning may result in catastrophic failure of the component or bicycle, which may lead to serious personal injury or death.

Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of BOREALIS. Unless within the free 60-day repair labor period, you will be responsible for labor or shipping costs associated with warranty replacements. IN NO EVENT SHALL BOREALIS BE RESPONSIBLE FOR DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR PERSONAL INJURY, PROPERTY DAMAGE, OR ECONOMIC LOSSES, WHETHER BASED ON CONTRACT, WARRANTY, NEGLIGENCE, PRODUCT LIABILITY, OR ANY OTHER THEORY. Some states do not allow the exclusion or limitation of damages, so the above limitation or exclusion may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

THE ABOVE WARRANTY, OR ANY IMPLIED WARRANTY, DOES NOT COVER NORMAL WEAR AND TEAR. ALL WARRANTIES ARE VOID IF THE RIMS ARE MODIFIED FROM ITS ORIGINAL CONDITION OR THE RIM IS USED FOR OTHER THAN NORMAL ACTIVITIES, INCLUDING, BUT NOT LIMITED TO, USING THE RIMS FOR COMMERCIAL ACTIVITIES OR IN COMPETITIVE EVENTS, INCLUDING BUT NOT LIMITED TO STUNT RIDING, RAMP JUMPING OR SIMILAR ACTIVITIES, AND TRAINING FOR SUCH ACTIVITIES OR EVENTS. BOREALIS MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED. ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THAT OF THE EXPRESS WARRANTIES STATED ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

WARNING: MISUSE/MISAPPLICATION

Application/Misuse: All BOREALIS carbon fiber rims are designed for standard cross country style mountain bike trail use under normal conditions with a rider weight not exceeding 230 pounds. Consult with an authorized dealer for wheel building, hub options and general maintenance. Utilizing BOREALIS rims in any form outside of their intended use constitutes misuse of the product and can cause SERIOUS PERSONAL INJURY OR DEATH.

 

RETURN / EXCHANGE POLICY

BOREALIS offers a 30-day money-back guarantee. If you are unsatisfied with your purchase for any reason, you can exchange your product or return it for a full refund minus any associated transaction fees and shipping costs. Customer is responsible for return shipping costs. Returned and exchanged items must be in sellable condition.

 

CRASH REPLACEMENT

In the event damage to your bike is not covered under warranty, Borealis has a generous crash replacement policy. Please reach out to service@fatbike.com for crash replacement inquiries.