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I ordered a bike and it arrived with a scratch on the frame. I just asked customer service for some touch up paint but they told me to kick rocks because the scratch was my fault. How was it my fault? Is it my fault zip ties broke free of the cardboard and allowed parts to shift during shipping? I guess so. There were other issues that I won’t get into. Overall the bike is fantastic and a good value for quality. But if you have any issues with shipment damage or product quality then be careful, because that’s probably your fault because borealis quality control is incapable of mistakes. They do answer you promptly to let you know they are not responsible for their product quality so that’s reassuring. Bike: 4.5/5 Customer service: 1/5
Ive been riding deep snow for years in montana and I can tell this bike works well geometry wise for deep snow riding. I like the build and weight of the bike.. 10 lbs less than my other fat bike. The bike was a easy assembly for me a non pro mechanic in my garage.
I looked at a ton of fat bikes, found a Crestone one size too small for me but on a big sale. Thankfully I looked on here and used the custom bike builder. I got exactly what I wanted, the newer Mastodon fork, and the weight shown on the builder was accurate! Totally blown away by this bike. As a Tig welder I really appreciate the effort they put into the frames they are beautiful. To top it all off, there is an integrated dropper port in the seat post! Couldn't get any better and the price is amazing. Would drop off the wine basket for the holidays if I didn't live on the other side of the country. They also answered all questions throughout the process. I am definitely not a bike builder expert haha.
