Crestone Elite Carbon Fat Bike

Borealis does not accept shipments to PO boxes, and additional charges may apply for deliveries to Alaska and Hawaii. We offer flat rate shipping on all products through the most economical FedEx option.

Bikes, frames, and wheelsets typically ship via Ground, while small parts are shipped using 2-Day Express. Please contact us if any damage occurs during shipping.

Borealis provides a 30-day money-back guarantee. If you're not satisfied with your purchase, you can exchange the product or return it for a full refund, minus any transaction fees and shipping costs. Return shipping is the customer’s responsibility, and all returned or exchanged items must be in sellable condition.

LIMITED LIFETIME WARRANTY ON BICYCLE FRAMES & FORKS

FOR PURCHASES MADE ON OR AFTER JANUARY 1, 2023:

Original Owner
BOREALIS offers a LIMITED LIFETIME warranty to the original owner of each new BOREALIS bicycle, fork or frameset that the bicycle frame, fork or frameset when new is free of defective materials and workmanship.

Normal Conditions
The limited warranty is conditioned upon the bicycle being operated under normal conditions and use, and properly maintained.

Limitations
This limited warranty does not apply to paint/finish or components attached to the bicycle/fork/frameset such as rims, drive train, brakes, seat post, handlebar and stem, or any suspension related parts or components.

Paint/finish, components attached to the bicycle/frameset such as rims, drive train, brakes, seat post, handlebar and stem, or any suspension-related parts or components are covered under the limited one (1) year warranty.

Load Weight
The total cargo load for BOREALIS frames and forks is 300 pounds. The total cargo load includes the rider and any associated gear warn by the rider or attached to the frame or fork.


PURCHASES MADE BEFORE JANUARY 1, 2023 HAVE A 5-YEAR WARRANTY WITH THE SAME LIMITATIONS.

LIMITED ONE (1) YEAR WARRANTY ON COMPLETE BICYCLE
Subject to the following limitations, terms and conditions, BOREALIS warrants to the original owner of each new BOREALIS bicycle that this bicycle, when new, is free of defective materials and workmanship. This warranty shall expire one (1) year from the date of the original purchase from an authorized BOREALIS dealer and is conditioned upon the bicycle being operated under normal conditions and use, and properly maintained. This warranty is void if the bicycle was not purchased new or not properly assembled by an authorized BOREALIS dealer.
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